FAQs
Frequently Asked Questions
Where are you located?
We are currently predominantly online only. We do make appearances at pop-up shops throughout NC.
We ship worldwide & offer local delivery at no additional cost.
What are your hours?
Online orders are processed Monday-Friday, 10a-7p.
Pop-up hours vary. Follow us on social media to find out how to shop in person.
What if you don’t have what I’m looking for?
We can order almost anything. Just let us know what you’re looking for & we will contact you when it arrives. Text 980.272.0738 or email hello@houseofjlorraine.com
What shipping method do you use?
We use a combination of USPS Priority Mail, UPS, & FedEx to ship orders.
What is your return Policy?
No Refunds
Items may be exchanged for equal or greater value within 3 days of receiving shipped order. Please send us a message on our “Contact us” tab, text 980.272.0738, or email hello@houseofjlorraine.com for any exchanges.
Why should I shop with House of J. Lorraine?
We provide a fresh, new look to the beauty supply industry that comes with a phenomenal shopping experience. We are a vibe!